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(More customer reviews)Like several other posts i have read, at only four years old, some internal circuit boards shorted out. i was lead to believe by the retailer and the paperwork with the unit, as well as the box it came in, that it was covered by a lifetime warranty on parts and labor. what it said exactly, is "lifetime on Parts and "in home warranty" my interpretation of that is labor is included in the warranty. but when mine broke down, and i called Genie for help, the lady told me that i only had a Parts warranty and that "in home warranty" that they wrote prominently on the box meant that the consumer does the repairs himself in home. To me, this tricky wording is blatantly misleading to make people think it has a better warranty than they are actually offering. With several strings attached, they finally offered to send me replacement circuit boards and that was only if i could fax them all sorts of documentation that i was the original owner and so on. and then if they sent the parts, i'd have to pay the postage. On top of that, since they didn't know for sure what the problem was since they wouldn't send a technician, they were going to send me the parts they were "guessing" was the cause of the breakdown. since having a tech come to the house was going to cost $80, just to start, and that was not including the repairs or if they had all the needed parts, etc, it became obvious it would likely turn out that the cost of getting this one repaired probably would be as much or more than to just replace it. I feel that is what Genie is hoping. Like one or two of the other posters here, i felt they were trying any angle they could to deny covering this defective unit by making it as difficult and cumbersome as possible to get warranty coverage. On top of all of the above, a local authorized service center told me that they also were fed up with Genie and that they give them hard time as well and they recommended i simply buy a Chamberlain and not bother with fixing the Genie as the company will be as evasive as they possibly can to avoid honoring the warranty.
Click Here to see more reviews about: Genie 4060 Excelerator 1/2-Horsepower DC Screw Drive Garage Door Opener
Includes (2) 3-Button Remotes, Deluxe Wall Console, Installation Guide, Lifetime Motor And 5 Year Parts Genie Warranty
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