Average Reviews:
(More customer reviews)I have been able to connect the QSTC201 model into my network, however its no thanks to the incompetent Q-See (Digital Peripheral Solutions, Inc) customer service. The incomplete user's manual is poorly written, and in many cases, either misleading, or wrong.
I was fortunate to get in contact with one of their technical reps when first having difficulty connecting the camera to my network - his suggestion failed. On my own I directly connected the camera to my PC, reconfigured the local-network connection to be compatible with the camera and was finally able to re-configure the camera to be compatible with my network.
I had a simple question regarding the Alarm In/Out, and waited for 20 minutes and was still unable to again get in contact with their technical support. After sending a comment about the poor customer support to "Contact a Manager", I received an email response from Chris. After several days of trying to get a reply from Chris, and threatening to send another message to the Manager, I received a reply and we spoke by phone. Chris was unable to help me and suggested I send him an email with my specific questions and he would pass it on to their technical support - I did that on 13-Jan-2011 and I'm still waiting for a reply.
My contacts with Q-See have made it clear to me that they are simply a RESELLER of products made in China, and like many resellers they neither write the manuals nor understand the product they resell.
While, as I said I have been able to get the camera functioning, it has poor low-light sensitivity without the IR illumination (my existing TrendNet cameras have much better low-light sensitivity), even when turned off the IR Led's flash at a low level that can be noticed reflecting off the window back into the camera.
Given the poor manual (many figures are illegible), and poor (read almost non-existent technical support) I am returning this camera. There are many other cameras, with similar features available - and one can only hope that have better technical support. I will probably end up with a TrendNet camera, although it's more expensive, they do have good technical support.
UPDATE: 9-Feb-2011 - Although it's academic as I returned the camera, it's been 24 days and I'm still waiting for a response to my email. (If they haven't responded by now it's not likely they will, or probably ever intended to)
Click Here to see more reviews about: Q-See QSTC201 H.264 IP Camera with Remote Monitoring
Get 7% OFF
Click here for more information about Q-See QSTC201 H.264 IP Camera with Remote Monitoring
No comments:
Post a Comment